These terms and conditions (“Agreement”) govern your access and use of the online printing services provided by Signova Pty Ltd (“We,” “Us,” or “Our”) through our website (“Site”). By accessing or using our Site or services, you agree to be bound by this Agreement.
- Services
We offer printing services through our Site, including but not limited to business cards, flyers, brochures, posters, and other marketing materials (“Products”). You can upload your design files or use our design tools to create and customize your Products.
- Orders
To place an order, you must provide us with the required information, including but not limited to the Product type, quantity, size, paper stock, finish, and delivery details. You are responsible for ensuring that the information you provide is accurate and complete.
Once you place an order, you will receive a confirmation email with the order details and a link to your order status page. You can use your order status page to track your order, view proofs, approve designs, and communicate with our team.
- Payment
You must pay for your order in full at the time of checkout. We accept major credit cards and PayPal as payment methods. We may also offer other payment methods, such as bank transfers or checks, at our discretion.
- Shipping and Delivery
We offer various shipping options, including standard and expedited shipping, depending on your location and the Product type. You are responsible for providing us with accurate shipping information, including your shipping address and contact information.
We will use commercially reasonable efforts to deliver your Products within the estimated delivery timeframes, but we do not guarantee delivery dates or times. We are not responsible for any delays or damages caused by the shipping carrier.
- Refunds and Returns
We stand behind the quality of our Products and strive to provide excellent customer service. If you are not satisfied with your order, please contact us within 7 days of receiving your order to request a refund or reprint.
We may require you to provide us with evidence of the defect or damage, such as photographs or samples. We will review your request and, if approved, we will issue a refund or reprint your Products at no additional cost to you.
- Intellectual Property
You are solely responsible for the content and design of your Products. You represent and warrant that you own or have the necessary licenses, rights, and permissions to use and reproduce the content in your Products.
We reserve the right to refuse or cancel any order that we reasonably believe may infringe on the intellectual property rights of others or violate applicable laws and regulations.
- Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, or data, arising from or related to your use of our Site or services, even if we have been advised of the possibility of such damages.
Our liability shall be limited to the amount paid by you for the relevant Product or service.
- Indemnification
You agree to indemnify and hold us harmless from any claims, damages, expenses, or liabilities, including but not limited to reasonable attorneys’ fees, arising from or related to your breach of this Agreement, your use of our Site or services, or your violation of any applicable laws or regulations.
- Termination
We may terminate or suspend your access to our Site or services at any time, without prior notice or liability, for any reason, including but not limited to your breach of this Agreement, your violation of any applicable laws or regulations, or your misuse of our Site or services